MULTIMEDIA RELEASE -- Industry Breakthrough -- BMC Software Launches MyIT

30.10.12 12:50
See the demo. A social media version of this release that includes photos, video clips, andadditional quotes and background material, is available at Speaking about the new solution, Abraham Galan, CIO at energy giant PEMEX,said: 'PEMEX will be among the first companies in the world to deliver BMCSoftware's MyIT solution - in our case, that means more than 75,000 IT users.Employees are demanding a much better service experience than many ITorganizations have been able to provide. PEMEX has been a leader in this area,and we believe that BMC's MyIT will reduce our cost of service delivery andenable us to compete more effectively, both for markets and for talent. BMCMyIT is an extraordinary piece of software that represents exactly what ITorganizations need today.' Watch other customers talk about why they're excited about MyITFrustration with company IT departments is a widely shared communal experience.Forrester Research reports that just 35 percent of business decision-makers sayIT provides 'high quality, timely end user support.' What's more, employees areincreasingly circumventing their IT organizations in search of faster ITsupport and problem resolution. 'The IT people and non-IT people sometimes talk two different languages, andit's hard to cross that barrier. In fact, a lot of times there's this unfoundedfear of IT because the users typically don't get the information they need, ordon't understand it when it is given to them,' said Robert Stinnett, seniorAnalyst at Carfax. 'MyIT solves this universal problem.' The gap in expectations between enterprise IT organizations and employees alsois evident in social media channels. A recent online search using Radian 6showed more than 3.8 million posts emanating from individuals seeking help orexpressing frustration regarding corporate IT issues they were experiencing --in just one week. 'Today, in a powerful irony, an employee's personal IT experience is muchbetter than their IT experience at work, yet they're forced to relinquish theproductive value of their personal IT when they go to work,' said Kia Behnia,BMC's chief technology officer. 'The 'demand signal' for change from millionsof company employees around the world is unmistakable. Employees want ITorganizations that provide a modern 'store front' for IT services andinformation delivery and a 'genius bar' ability to manage and control the ITservices and information they need to do their jobs. IT organizations mustrespond to this change, and MyIT is the bridge that connects theirindustrialized infrastructure with the needs and expectations of their fellowemployees.' Joe Pucciarelli, vice president and IT executive advisor at IDC, said: 'Thebest consumer IT companies have taught people to expect a lot from their ITexperience. In their personal lives, people experience IT in intenselypersonal, highly mobile, very productive ways. But as they cross the bridgefrom personal IT to enterprise IT, much of that is lost as companies strive tobalance access with risk -- often without adequate resources. What employeesreceive instead is often compromised in comparison to what they have in theirpersonal lives.' 'The result is what IDC calls IT Friction - the rising cost in both hard dollarcosts and lost productivity as individuals struggle to use a combination ofcorporate, third-party and personal IT platforms across offices, homes, planes,trains and hotels,' Pucciarelli continued. 'IDC believes IT Friction adds 10-20percent to an employee's workload - that's a material fraction of a typicalwork week that's lost to IT Friction. It's easy to see why employees want amuch more integrated, responsive and flexible computing experience. Newtechnologies such as BMC Software's MyIT will be very popular with both ITdepartments and the employees they support.' The BMC MyIT solution delivers significant operational benefits and resolvesmany expensive, interlocking problems: -- Reduced IT Service Costs. The combination of self-service, process automation and the right employee-facing UI slash the IT costs associated with resolving trouble tickets - as much as 25 percent in large companies. -- Much Better Productivity. IT Friction is reduced dramatically as the BMC MyIT solution allows employees to focus on productivity and value creation rather than fixing IT problems. With MyIT, employees are in the driver's seat, fully empowered to specify and manage their own personalized IT service and information delivery - anywhere, anytime, using any device. Services and information required by individual employees are immediately updated as new information comes online or an employee's location changes. -- Much Happier Employees. The BMC MyIT solution takes an employee's positive experience with IT in their personal lives and extends it into their work life. Immediate access to the right services and context-aware content, unhampered by old-line IT processes, drives enhanced job satisfaction and productivity at a time when the ability to recruit and retain top talent is crucial to success. -- Stronger IT Organizations. The demands of IT's rapidly consumerizing 'front end' and the explosion of new devices to be supported represent a huge challenge for IT organizations, most of which are struggling to deliver legacy services via traditional, under-resourced service models. IT professionals want to work in a modern, accessible IT organization that really powers the business. MyIT helps IT organizations build a bridge to the future - delivering what employees demand while guaranteeing the controls and security needed to safeguard company interests.The BMC MyIT solution can be used from any device, delivering a personalizedportfolio of technology and services to each individual employee, including acontent locker, mobile corporate app store and other location-aware servicesand solutions. MyIT integrates with the BMC Remedy IT Service Management Suiteand will bring the power of Business Service Management to employees incompanies around the world. For more information about BMC and the BMC MyIT solution, please visit: -- How does it work? -- A day in the life with MyIT -- Everyone has a story to tell -- Customer testimonials -- What industry analysts are saying -- Follow @myit on Twitter -- Follow the On the Mark is blog -- Become a fan of BMC on Facebook Business runs better when IT runs at its best.Tens of thousands of IT organizations around the world -- from small andmid-market businesses to the Global 100 -- rely on BMC Software (Nasdaq:BMC) tomanage their business services and applications across distributed, mainframe,virtual and cloud environments. BMC helps customers cut costs, reduce risk andachieve business objectives with the broadest choice of IT managementsolutions, including industry-leading Business Service Management and CloudManagement offerings. For the four fiscal quarters ended June 30, 2012, BMCrevenue was approximately $2.2 billion. For more information about BMCSoftware, visit BMC, BMC Software, and the BMC Software logo are the exclusive properties ofBMC Software Inc., are registered with the U.S. Patent and Trademark Office,and may be registered or pending registration in other countries. All other BMCtrademarks, service marks, and logos may be registered or pending registrationin the U.S. or in other countries. All other trademarks or registeredtrademarks are the property of their respective owners. (c) Copyright 2012 BMCSoftware, Inc. The BMC Software, Inc. logo is available at CONTACT: Editorial contacts: Ann Duhon BMC Software +1 713 918 3201 +1 713 562 8817 Adrian Eyre Ogilvy PR Worldwide +1 415 677 2708 +1 510 502 2419 adrian.eyre@ogilvy.comNews Source: NASDAQ OMX30.10.2012 Dissemination of a Corporate News, transmitted by DGAP - a company of EquityStory AG.The issuer is solely responsible for the content of this announcement.DGAP's Distribution Services include Regulatory Announcements,Financial/Corporate News and Press Releases.Media archive at and Language: EnglishCompany: BMC Software, Inc. United StatesPhone: Fax: E-mail: Internet: WKN: End of Announcement DGAP News-Service ---------------------------------


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